ACCEPTABLE USE POLICY


 

 
EL-NET
Acceptable Use Policy (AUP)

EL-NET requires all Customers / subscribers to be good Citizens of the Internet.

We do not tolerate illegal activities, pornography, child abuse.

We do not tolerate SPAM (unsolicited commercial Email). SPAM is a plague on the Internet.

The following activities are expressly prohibited:

1. SPAM / Unsolicited Commercial Email (UCE)

Do not SPAM, facilitate SPAM or allow your customers to SPAM. Do not host, or allow to be hosted, any sites or information that is advertised by SPAM from other networks. Violation of this policy carries severe penalties and will be pursued to the fullest extent possible including criminal and civil prosecution.

We understand that there will be a few complaints any time large quantities of Email are sent. However, EL-NET must respond promptly to SPAM complaints in order to prevent our IP address space from being blocked.

Your service will be disconnected without refund if:

  1. You don't have an opt-in list. We expect you to be able to respond to complaints with the source of the person's Email address who complained. The use of "harvested" email lists where addresses have been taken from web sites is grounds for immediate termination of service.
  2. You don't have a removal process that permanently removes recipients from your lists and sends confirmations via Email.
  3. You forge header information or improperly identify the sender.
  4. You don't respond to inquiries from EL-NET Abuse within one business day.
  5. Anti-SPAM actions against you threaten EL-NET's network or IP address space.

After your first warning from the EL-NET Abuse Department you will be charged at $99 / hour if we must further process SPAM complaints. In the event that emergency action is required by EL-NET to resolve actions by anti-SPAM organizations to blacklist EL-NET IP addresses or other threats to the EL-NET network you will be charged at our emergency double-time rate of $198 / hour with a one hour minimum.

Do not setup an open mail relay that is not password protected that can allow spammers to send SPAM. Please contact us if you have questions.

2. Hacking or any perpetration of security breaches

3. Illegal activities

4. Child pornography or any activities harmful to minors. You must be 18 to be a EL-NET customer.

5. Fraudulent activity

6. Trademark or Copyright infringement including use or distribution of pirated software

7. Utilization of software that is not properly licensed.

8. Network attacks or any unfriendly effort to effect service on another network or server

9. Virus distribution

Investigations, disruptions to service, no refunds:

We reserve the right to disable service or terminate service and / or remove content in order to investigate suspected violations of this AUP without first giving notice. The cost of any investigations will be charged to the Customer at $99 per hour during normal business hours. Emergency investigations are charged double-time at $198 / hour with a one hour minimum. We also reserve the right to disable your server if we suspect that it is being attacked.

You are responsible for the use of your server, including transfer and bandwidth, even use by unauthorized users or hackers.

Please note that this AUP is subject to change and it is the Customer's responsibility to regularly check for modifications.

EL-NET does not issue refunds for terminating service due to suspected AUP violations.


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For more information call: 02 - 623 35 55
International:+ 972 26 23 35 55
support@el-net.net 

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Copyright  1995-2011. EL-NET (Elie Pavie & Associates) . All Rights Reserved - Revised:January 21, 2011