Acceptable Use Policy (AUP)
requires all Customers / subscribers to be good Citizens of the
We do not
tolerate illegal activities, pornography, child abuse.
We do not
tolerate SPAM (unsolicited commercial Email). SPAM is a plague on the
The following activities are expressly
SPAM / Unsolicited Commercial Email (UCE)
SPAM, facilitate SPAM or allow your customers to SPAM. Do not host, or
allow to be hosted, any sites or information that is advertised by
SPAM from other networks. Violation of this policy carries severe
penalties and will be pursued to the fullest extent possible including
criminal and civil prosecution.
understand that there will be a few complaints any time large
quantities of Email are sent. However, EL-NET must respond promptly to
SPAM complaints in order to prevent our IP address space from being
service will be disconnected without refund if:
don't have an opt-in list. We expect you to be able to respond to
complaints with the source of the person's Email address who
complained. The use of "harvested" email lists where addresses have
been taken from web sites is grounds for immediate termination of
don't have a removal process that permanently removes recipients from
your lists and sends confirmations via Email.
forge header information or improperly identify the sender.
don't respond to inquiries from EL-NET Abuse within one business day.
Anti-SPAM actions against you threaten EL-NET's network or IP address
your first warning from the EL-NET Abuse Department you will be
charged at $99 / hour if we must further process SPAM complaints. In
the event that emergency action is required by EL-NET to resolve
actions by anti-SPAM organizations to blacklist EL-NET IP addresses or
other threats to the EL-NET network you will be charged at our
emergency double-time rate of $198 / hour with a one hour minimum.
setup an open mail relay that is not password protected that can allow
spammers to send SPAM. Please contact us if you have questions.
Hacking or any perpetration of security breaches
Child pornography or any activities harmful to minors. You must be
18 to be a EL-NET customer.
Trademark or Copyright infringement including use or distribution of
Utilization of software that is not properly licensed.
Network attacks or any unfriendly effort to effect service on
another network or server
Investigations, disruptions to service,
reserve the right to disable service or terminate service and / or
remove content in order to investigate suspected violations of this AUP
without first giving notice. The cost of any investigations will be
charged to the Customer at $99 per hour during normal business hours.
Emergency investigations are charged double-time at $198 / hour with a
one hour minimum. We also reserve the right to disable your server if we
suspect that it is being attacked.
responsible for the use of your server, including transfer and
bandwidth, even use by unauthorized users or hackers.
note that this AUP is subject to change and it is the Customer's
responsibility to regularly check for modifications.
does not issue refunds for terminating service due to suspected AUP